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  • electric Rides Direct Phone Number

    0203 393 2911

    9:00AM-5:00PM

  • Next-Day Delivery

    Next-Day Delivery

    On Most Products

  • Warranty

    Manufacturer-backed Warranties

    On Most Scooters

Delivery and Returns

Thanks for shopping at Electric Rides Direct

If you are not entirely satisfied with your purchase, we’re here to help.

UK Delivery

All items ordered online with us here at Electric Rides Direct will be dispatched within 48 hours when in stock (except for orders placed on Saturday which will be dispatched on the Monday).

International / European Shipping

If you are not based in the UK but have seen an item(s) on our website that you’d like to purchase, then simply add them to your cart and select your Country when you checkout. (There are currently some Countries that we do not ship to). The quote shipping amount is an estimate so contact us for an accurate shipping quote.

*UK Non-Mainland

We can still ship to you if you are UK Non-Mainland (i.e. Northern Ireland). Please call or email us if the shipping costs are not clear.

Returns

If you change your mind after placing an order and your items have not yet shipped, we can possibly cancel your order. Please email us at [email protected] Our returns and refund policy lasts 14 days. If you change your mind and you no longer want your product please get in touch with us within 14 days of receiving your order. You will then have 14 days to return it to us. 

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Goods sold are NOT refundable if used. Returns are accepted within 14 days of purchase IF the product and packaging arrive back at exactly as they were sent out, In their original packaging and unused.

Refunds will be issued once an Electric Rides Direct technician has checked the product and packaging. We may make a deduction from the refund amount for the loss of value of any good supplied if the loss is the result of unnecessary handling by you. To complete your return, we require a receipt or proof of purchase.

Please contact us at [email protected] and we will advise you on how to return the order to us and provide you with a returns form.

Please note that we will not pay for shipping on returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. None of this affects your statutory consumer rights.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

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